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  • Over heated on our way to Vegas. We called AAA and they sent over Big Valley Towing. Mind you this was the 2nd time we were towed for the day. It took about 2 hrs for them to reach us. Stranded this time at 109° weather and 7 passengers. We rated them with 4 stars because 1) they were late... BUT it wasn't their fault... the fwy was shut down and they couldn't get to us in a timely manner, and 2) they couldn't accommodate all the passengers that we had. We commend that Big Valley Towing...they are very professional & customer service was top notch. The 15 was crazy busy with cars along side of the road over heating. Kevin picked us up. My fiance and him had really good conversation... we talked about family and life. Just a great experience considering the circumstances. We wanted to thank Kevin for for being such a great guy. He offered us Gatorade! Big Valley Towing... you have a very VALUABLE employee! He's hard working, honest and personable. BTW... tow truck was CLEAN!
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