| rev:text
| - With all of the great reviews and a friends personal recommendation, I was quite excited to try Le Select Bistro! However with a number of small things that could easily be corrected, they ruined my Sunday Brunch experience, and our party of 10 will probably not return.
I've worked in the service industry, so I wouldn't complain about things that I know can be out of the restaurant's control however the following things were unacceptable:
Greeting: We waited 10 minutes before anyone even said hello, when the host finally did appear there was no hello and welcome just how many? (there were tons of servers and bartenders walking in front of us and the line up of people that formed to get a table, not even one acknowledged us or said that someone would be with us in a few minutes. This leads us to wondering if we are standing in the right spot? Do we wait to be seated, very confusing and a poor reception.)
Then we are led to a table for 2 after my partner tells the host that we have a reservation for 10. We get to the table and tell her that, she goes back to the computer, with a manager, neither of them can find the reservation. Luckily they have space in the back (1pm on a Sunday , prime brunch time) And go set this up. Leaving us to stand awkwardly where we were left, no ushering back to the waiting area, so we went back ourself, all fine again, but the beginning of a bumpy road.
We are seated, our friends arrive, they have an 8 month old baby, to be fair they warned us on the phone there were not high chairs at the location, however we asked for a booster seat, and the server said, they have them, but don't recommend sitting children on them on the chairs we had (we were on the back patio, with more rickety chairs, however if it were me, I would have brought a chair outside from inside which could accommodate the booster seat, quick fix right)
Anyway ignoring these things, choosing to have a great time, (was a college reunion brunch) placed our order and went about chatting.
The place was busy, the food however did take 40-50minutes to reach our table, ok fine, it's busy we get it, (no check in with the server or manager or anyone to tell us this was happening.) Then one of our party didn't receive any water, even though they brought everyone else some (without asking, which was great) She asked for water when her food arrived, the server did not bring it. We asked for salt and pepper as there was none on the table, didn't get it. We asked for ketchup for the frites, you can guess where this is going? Didn't get it! We asked for cream for coffee, 3 times, didn't get it. One of the dining, paying guests got up and got all of these things for everyone at the table! That to me is so unacceptable, and we didn't do this immediately, we tried waiting for the service we are paying for.
This is a pricey place, brunch plates are 16-25$, as well a morning mimosa or bellini $10, so it's not like dinner prices deal with service, Le Select is really missing out on providing a great experience for all guests.
To top it all off! On our way out, the manager at the computer, stops us and says, just so you know we ended up finding your reservation. We are like ok? He's like it was cancelled, did someone call to cancel it? There is no way that anyone from our party called to cancel this, in fact we asked for noon and they asked if we could take 1pm instead, which we took, but this was an error on their end, and the manager thought it appropriate to stop us and say, it wasn't our fault, trying to blame this again on us.
Anyway it was just a snowball of things going on, of course the 15% gratuity was added to our parties bill, I'm sure no one tipped above that, to be honest, it was a rare circumstance where I wanted to not even pay the 15% auto amount, and just add like a 5% tip to cover tip out, but being a good Canadian we just paid the bill and got out of there.
Le Select really really missed the mark! I'm sure it will continue to thrive for it's great location, atmosphere, and decent food, (though tiny portions for $16, I had the eggs Benedict, half a croissant, two eggs, super thin ham and a small portion of veggies...)
I really hope the establishment reads this review and goes through with their staff the small things that they need to do correctly to let their guests enjoy their experience, all of these things could have been avoided to frustrate us and definitely our word of mouth experience will be repeated.
Thanks for overcharging for a sub par experience!
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