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  • I had a horrible experience with service this morning. My Jeep with 2000 miles on it pops out of reverse regularly, so I made an appointment to bring it in this morning. When I got there, I was told that they might need to keep the Jeep for several days because it is a transmission. I wish someone would have told me that before bringing it in. I am pretty sure that it just needs a linkage adjustment, which should be quick. I only brought it in because it is brand new. I could not give them the car for that long right now, so I asked if they could diagnose the issue and let me know if it needed to be there for days, in which case I would schedule a follow up. I was told that they would likely not even get to look at it today, so that is not an option!!! Why bother making an appointment? Keep treating your customers like cattle and your only customers will be cattle.
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