| rev:text
| - Followers, Friends and Yelpers, lend me your eyes; I come to bury Caesars Palace, not to praise it!
I booked an Premium Room with a King Bed online weeks prior to driving out to Vegas and Caesars sent me an email saying they would send me another email the day of our arrival which would allow us to check in online and an email would be sent when our room was ready. Sure enough I received the email Thanksgiving morning and was checked into our room in a flash. A short time later, I received an email confirmation stating our room was ready.
Upon our arrival in Las Vegas ( http://www.yelp.com/biz_photos/caesars-palace-las-vegas-hotel-and-casino-las-vegas?select=Wmmr4X9Vll6_NbaihAk_Rg ), the car was valeted (free), we went to Keys & Mail and picked up our two room keys and our room assignment. The room itself was nice, but the mattress was a bed of marshmallows and was completely unacceptable for a supposed upgraded room. I will cut through all the exchanges over the next hour and the Guest Services manager finally agreed to moved us into a Palace Petite Suite (a down grade, not an upgrade), removed the resort fees for the two days and made it seem like she was doing us a favor.
Rohlinism: A down grade should never be presented as a favor.
I know every hotels keep x amount of upgraded rooms for emergencies, but I guess our issue didn't qualify! The right thing would have been to move us to an upgraded room and it would have gone a long way to defusing the situation.
She also told us she would call / text us when the room was ready and would ensure our bags would be moved to the new room. We were already behind schedule, so we took the manager at her word and headed off for our afternoon at Secret Garden.
I never received call or text regarding our new room the whole afternoon. We went back to Keys & Mail and inquired about our new room. The room was ready, but our luggage was never moved. Et tu Guest Services?! Et tu?! After more arguments (and a threat of checking out), we were given a $50.00 food voucher attached to our room. We probably would have checked out at this point, but the odds of finding a room at another hotel for two nights was unlikely and we had non-refundable tickets Friday night, so we were stuck!
Our new room ( http://www.yelp.com/biz_photos/caesars-palace-las-vegas-hotel-and-casino-las-vegas?select=9hUWNft-SB7mM8NwdJ2FtA ) was more dated than the original. One of the sinks was clogged (cleared the next day) in the bathroom ( http://www.yelp.com/biz_photos/caesars-palace-las-vegas-hotel-and-casino-las-vegas?select=BUSvs621UoZyJAsMatNtXQ ) and the bathtub drained very slowly, but the wife said spa tub was very comfortable. The water pressure in the shower was very good and the shower was roomy.
Other than the bed being slightly firmer (didn't sleep well), the view ( http://www.yelp.com/biz_photos/caesars-palace-las-vegas-hotel-and-casino-las-vegas?select=1CrcaArTK4LVvK_Ee65PpQ ) was better than the original room and the television was larger than the flat screen in the original room (very odd).
The décor is still impressive with the numerous statues and fountains throughout the property:
http://www.yelp.com/biz_photos/caesars-palace-las-vegas-hotel-and-casino-las-vegas?select=FJNcsjvEIqbSPsVj-VNO4 )
http://www.yelp.com/biz_photos/caesars-palace-las-vegas-hotel-and-casino-las-vegas?select=7W43hL2fUbjZeEMS3n52c )
http://www.yelp.com/biz_photos/caesars-palace-las-vegas-hotel-and-casino-las-vegas?select=r7W-7VHv2tFqMGlyg4DXU )
When we checked out on Saturday morning the promised deductions were on the final bill as well as a charge of $33.60 for the early check in. We immediately asked for a manager for two reasons:
1. There was no mention of this charge during any of the emails I received regarding early check in.
2. We didn't actually get into the room we stayed until 5:00 pm which is hardly an "early check in."
We finally had the early check in fee removed from the bill, but I felt getting these concessions was like battling in the Circus Maximus instead of actually wanting to make things right. This debacle came close to ruining the whole trip and I felt it was massive waste of money for people that don't have any money to burn.
I have been coming to Las Vegas for 30 plus years and I can remember the first time I walked into Caesars Palace and hoped I could afford to stay here one day. Caesars was once the "gold standard" for luxury hotels in Las Vegas and like the once great Roman Empire, it has faded into history.
I will never stay here again and will avoid Caesars Entertainment properties in future visits to Las Vegas. If Julius Caesar http://www.yelp.com/biz_photos/caesars-palace-las-vegas-hotel-and-casino-las-vegas?select=sh4wgW7iE28iXo5KhXOvu ) were still alive, he would probably treat the governing body of this corporation the same way he treated Gnaeus Pompeius Magnus.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)