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  • I went to West Valley Hospital when I had a kidney stone about 9 months ago and had the worst experience ever. Their emergency room made me wait 2.5 hours even though I told them I was in extreme pain (in tears). They didnt care about me and just looked at me like I was some type of drug attic. Once they did the CAT scan and saw that I did have a kidney stone they were a little nicer but It still took forever to get some medicine. I had two lypotripsies to remove stones (7mm and 10mm) after this and requested both times that I go to Banner Estrella because of the way I was treated at West Valley. I recommend that you teach your staff to care for their patience, care for their needs and to not treat them as criminals. Everyone I talk to in the goodyear area has had a bad experience with this hospital. Recommend that you go to Banner Estrella instead. I are super compassionate. Thank You.
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