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  • As a long time customer, I will never return to the Flamingo/2-15 location ever again after the way I was treated by Gilbert who somehow, was hired for a management position. As soon as I arrived and was paying for my kids' token cards, he informed me that "They are NOT a bank" as I paid with a $100 dollar bill. Ok. Great. My 5 yr old played one game before dropping her token card on the ground, which I paid $20 for, and it was kindly picked up and returned by another little girl to the cashier. When I realized what happened and explained what happened, the cashier said she accidentally gave the token card away to the wrong child. She asked Gilbert for help, and with his smug look said "Nope, nothin I can do" and walked away. I trailed behind him, and asked for help thinking there is something that can be done, and he looked at me and said "Shouldn't have lost the card, nothin I can do" and walked away from me. It's not about the money. It's about customer service. He is in a management position, and should handle himself like an adult. He's rude, smug, and is oblivious on how to treat people with respect. I feel sorry for the kids that have to work under him, as one young man said "you have no idea what he's like to work for"...you lost a loyal customer, and I'm guessing my family isn't the only one to never return because of him.
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