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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-02-17 00:00:00 (xsd:dateTime)
itemReviewed	Texas Roadhouse
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Horrible Experience! If I could give this restaurant ZERO STARS I would!! Went there tonight as a group. My family of 5 and my elderly aunt who is 81 years old. She never wants to go to dinner cause she feels like it is a bother because she is in a walker. When we arrived we put our name in and waiting in the car and my husband sat by the front door to wait for our name and number to be called. Once it did I pulled our vehicle up to the front door and let my aunt out and my husband walked her inside. I parked the car back in the space we were parked in. Even the handicap parking available was to far for her to walk in from. I parked our car and walked inside with my 3 kids. When I got inside I realized they had already seated my husband and aunt. So I asked the hostesses where they had been seated and gave our parties name. She responded back so rudely and said she does not know and I can look around the restaurant if I would like. Then she went back to doing what she was doing prior. I was upset that she was so dismissive and rude. I saw my husband walk in only 2 minutes prior. I looked around and found my party (keep in mind the restaurant was very busy). The waitress was super nice but when I told her about what happened she offered her manager. When I explained the situation to Kevin who said he was the manager he explained the hostess had done nothing wrong. He said the way they do it there at Texas Roadhouse is they don't seat parties until everyone is present in the party. I said I was not aware of that as this was our first visit there but that had nothing to do with us. The treatment she gave us was rude and his explanation was unapologetic. He gave the impression he was annoyed by us wasting his time by bringing this to his attention. When we explained we understand this is how they do things, we are not aware of this. So when he said the hostess had seated us improperly we explained that did not have to do with us. We came in and were seated the way we were seated. He seemed to not care and said he was just explaining how things are done and walked away with attitude. We decided to leave due to the poor treatment. When we left we told him we were leaving and we felt he was rude. Also that we felt he was mistreating us due to the fact of an error by his hostess and that we needed to drop off my elderly aunt at the front. He said he treats everyone the same disabled or not. I asked him how he would want his grandmother treated or elderly aunt and he said like an equal. He continued to say he treats everyone the same disabled or not. My husband asked his name and his title and he said his name was Kevin and my husband asked if he was the Manager, for which he replied no I am the owner. It is a shame that people regardless of disability or not can treat people like this. We did not enter Texas Roadhouse and ask to be seated separately or to be mistreated. This was our first visit and after this experience we will not be going again. No one should be treated like this KEVIN, especially not customers ! You have a lot to learn in the hospitality business if this is where your ethics lie.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Avila

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