rev:text
| - short version: He said she said... corporate says the store lied, the store says corporate lied. :( "Free" home delivery is definitely a painful experience.
Long version: So I go in there, just lookin at desks. One's on sale, I kinda like it, and sale "ends today." Blah blah, but i'm on my sport bike so I'm obviously not strapping the desk to my back and riding home. So working with the manager (bill), he says, no problem free delivery! I said wow, how's that work? He said comes locally, 1-3 days, and ur buying it on saturday 1-3 days makes it Wednesday. And they'll call you in advance with a 4 hour window before they come to deliver it. Oh no problem! Sounds great! Then the lying manager says, "oh and call them monday morning to make sure everything is good."
So I call monday morning. Apparently it's kinda more like a UPS delievery kinda thing. The do *NOT* call in advance and give you a 4 hour window. They come by and leave a note on your door if you're not home and try 3 times and then it goes back. WHOA! WTF, not as described!!! And you kinda have to be home for 96 hours straight or it ain't gonna work!!! ... so Thursday comes and goes, and it's not here yet! So I call up the 800 # again. The 800 # rep, great gal, listens to my story and she puts me on hold to call the store. Talks to the manager. She ends up putting in a complaint with the store.
So Friday day, Bill (the manager) calls me and tries to repair the situation. Claims it's a he said she said. Corp jacked him. Corp says store jacked them. Either way I don't work for officemax, all y'all figure it out. Bill at this point is interested in repairing the customer relationship. But why did we get here... :(
|