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  • Pros: - They arrived on time - Items packed by the team leader Scott were well packed, labelled Cons - $2185 of damaged or lost items, still awaiting reimbursement or reply from the company. Many items were damaged due to poor packing. (doesn't include cosmetic damage like scratches to computer case or portable AC) (Update: after posting online reviews I did receive a call from the company owner, and a check for $2185) - I opted for the "Full Replacement Value" and have emails from their long-distance moving coordinator to that effect; however, they attempted to claim that I only had the minimum insurance until I sent copies of emails. - Fragile artwork was literally strapped to the outside of the truck for a cross country move and received water damage from rain as well as damage from poor packing (and, you know, being strapped to the outside of a truck for a 2500 mile move). - Furniture also strapped to outside of truck, also received water damage - Did not receive a household inventory as required - Finally, I just got a notice of fines from the Illinois Tollway for Moving Ahead services blowing through toll booths without paying; the camera recorded the license plate of my car being towed by Moving Ahead so the fines came to me. I used one of the 'big name' moving companies for my move from Portland to Cleveland 8 years ago - I did not have any of the above problems with the big name mover - the only damage on the move out was one handle of a coffee cup came off. This included moving all the same artwork, etc. Knowing that I'd be working with a different local agent in Cleveland for the move back, I figured I'd give a local company a try. They lowballed the initial claim, did not respond to phone calls or emails in a timely fashion (eg "I'll get back to you in a minute" in email translates to some time period greater than a week).
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