My family used to love this place. Now I don't think we will be back. My wife ordered her burger med-well, same for my steak. We had to send her burger back and after all that I didn't want to send my steak back too. I spoke to a manager and I wasn't asking for money off but he needed to let the kitchen know they are sending food out to quick. Instead he said he checked on us earlier and I didn't ask to send my steak back. So I guess it's my fault not the kitchen staff. Poor response and I even said I don't want money off just giving constructive feedback. I hope the dog won't mind the rare leftovers. Definitely not coming back, more from management response than the ooops on our food.