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  • What is it with this place that we can't seem to get decent service? It is the Saturday before Christmas, the students are done with exams, and so Madison is a quieter place now. My wife had to be at work by 9 am and we saw that the Avenue Club, now part of the Food Fight Group for which we have a Gift Card to use, opens at 8 am for Saturday Brunch, this should workout nicely. We are a party of 3, we arrive promptly at 8 am to open doors, and we are the only patrons at this time. Let me cut to the chase, we were first given empty menu holders-no menus inside, the shrimp for the shrimp and grits were overcooked, as was the poached egg, mom's thick cut French toast had 1/3 amount of the syrup she prefers and no extra syrup on the table to add more, my Chicken and Biscuit Benedict's poached egg was also over cooked, and I would have liked some tobacco for the dish. After our food runner delivered our food, we never got a chance to let anyone know any of this, because the entire front of the house was devoid of any employees for 15 to 20 minutes. Other than one other table, where a regular patron sat down after we had ordered our food (he was greeted by name, and was told to smile) we were the only other customers in the place. One would think, incorrectly, that a basic level of service would be available. Once our waitress did make an appearance, here was our exchange: Waitress: How are the first few bites? Me: Mom needs a box for her French toast, and we are ready for the check It is exactly due to this "level of service" that, when we do decide to go to "The Avenue", it is under the pretense of, "Well, maybe things have changed? Let's give them another chance." And once again, "The Avenue" has allowed me to share my experience on social media. Maybe we will see you in another 10 years, but, probably not. I will give 2 stars because I like the new décor.
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