Last Friday I woke up to no heat downstairs. I called my home warranty company. They in turn contracted AMA. I got a call from them about 20 min later stating that the earliest time would be on sat between 1-5. Randy the tech called me about 1 on sat and said he would be there in about 10-15 min. When he showed up he was very polite and professional. Took a look at my furnace and found the problem. He could only temp fix it since he had to order the part. I got a call from AMA on Monday and they had the part and wanted to come out Tuesday. But I couldn't be there so they came out on Wednesday. Randy once again was very polite and professional. Had the part installed in about 15 minutes and it is GTG. Very impressed with the service.