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| - I should start this by saying, that over the past year and a half I've been here quite a few times and that about 4 months ago they switched over management and since then have only been here once and won't go back.
First thing they did when they changed hands is cut the portion size. The second thing they did was lower the quality but tons and raise the prices. I ordered the double burger with grilled pastrami and my friend ordered the basic goldburgey (1 patty with regular toppings).
The guys behind the counter are way too chatty for their own good. We watched them make our burgers and then leave it on the grill sitting while they chatted with another customer. Giving them the benefit of the doubt I figured maybe it wasn't our burgers that were sitting there, maybe it was someone else's who wanted it well-done. Finally I spoke up to see if our order number was ready (25 minute wait instead of the 10 they promised) and he said, "Don't worry ma'am I have it under control), then turns around to grab the burgers and put them on the bun and hands them to me. So yes it was our 'overdone' burgers.
The burger was extremely dry and the bun insanely soggy. That was strike one. Then my friend tried mine and was like, did they forget your pastrami? She couldn't taste it so we looked inside and i was appalled to see that the pastrami was sliced so thin you could barely taste it, what a waste of the extra charge. Not too mention that the french fry serving was cut down by 1/3.
As well- they have a "double screen" section where as they are typing in your order at the counter you can see it, and I was next in line, while they were taking a phone order, you could see everything the person was ordering over the phone, the worst part was, that then they typed in the full name of the person and phone number and I knew them! So clearly there is no privacy.
To sum it up, awful tasting burgers, high raised prices, very horrible service and un-experienced boys behind the counter. Don't go there, not even for takeout.
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