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| - Great pastries, bad service.
I love the place for their pastries. I first stopped by randomly while browsing shops in the west village and came across their almond florentines. They were absolutely heavenly. The perfect balance of crunch, delicate chocolate, almond slivers and sweet pieces of marachino cherries.
Later I also tried their pistachio florentines, which are not as great as the almond ones but also good (they're a bit too sweet for my taste).
They have a great selection of cookies, cakes, bars and even savoury pies like classic steak and kidney, steak and mushroom, beef, chicken... mac and cheese, lasagna, shepherd's pie... you name it.
Their shortcoming is that they do not serve any decaf espresso drinks. They have decaf coffee which is good, but it disappointed me that they could not make a decaf espresso. That makes my visits limited to a time of day in which I can enjoy a regular coffee (i.e., before 3 pm).
Their service is also very lacking. The last time I came in there, one of their servers was busy at the espresso machine with another girl, another was at the other end of the counter (opposite the cash) and another was attending to customers randomly, ignoring ones that have been waiting for some time (like me). I was ignored for a good 5 minutes (mind you, it wasn't busy at all) before I decided to take my money elsewhere.
It does not inspire me to come back, florentines or not, and that's too bad.
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