I had a terrific experience. I called in the morning and lucked into a same day appointment. The shop was busy, but I found the staff helpful and friendly. Even though the shop was hopping, the woman who helped me measured me carefully and took the time to try different sizes and styles, just in case, since I'm between sizes. I never felt rushed or hurried. She assessed my tastes very well, the store had more than I guessed in my size, and I went home happy with my purchase. I don't think I've ever owned a bra that tacked properly until today! I'll definitely return the next time I need a bra!