I called Urban Appliance this morning about my Samsung washer that was no longer filling up. By 2:30 I had had Ilya at my door. He was able to diagnose the issue quickly and get the price/availability of the part. It is scheduled to arrive on Thursday and Ilya offered to come by in the evening so not to have to be home during my work hours. That's going the extra mile! I'll update this review once our washer is fixed.