SInce posting my review on 12/1/15, Tide found my items (the 2 suits, plus 2 dresses I had not yet noticed was gone). I'm updating my review because as I said in my prior post I had no problems before with this cleaner, and I did like it because its close to my house and the people are friendly (unlike another cleaner that is near my house). In any event, I will likely return as they did give me a $40 credit for the trouble (and did not charge for the lost/found items), and it was probably just an oversight to begin with. I will get a count on my clothes next time. Thanks Tide for finding my items!