This seems to be the only Dunkin' that doesn't know how to make a good caramel iced coffee. I am sadly one of those people who needs to have a good cup of coffee in the morning to start my day and I can think of more than one occasion where this location has let me down. The regular iced coffee taste very weak and more like the cream with water in it. I will occasionally order the dark roast to get some sort of taste from it and that helps a bit but not this morning when I ordered a large dark roast caramel swirl with cream. I asked for six pumps of the caramel swirl but the order taker said that I had to pay extra (when I go through the drive-thru they don't charge extra) but I was in a hurry and the drive-thru was too long so I had to get down which was fine except that I had to experience all of the superb customer service that the staff had to offer at 7AM.