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  • Best Buy, that's a LIE! Shoppers beware! I purchased a Sony theatre system from Best Buy, store #251 at 8290 W. Bell Rd, Glendale, Arizona, which was on sale, 12-days prior to my wife's birthday. I gave it to her on her birthday and attempted to return it within the 14-days of actually giving it to her, but past the 14 days from original purchase. Best Buy told me they won't accept the return and for me to keep it.They said even if it wasn't working I had to give it to their Geek squad to repair it. It was only a couple weeks since purchasing the item, if it wasn't working I would've wanted a new replacement under 1-year warranty. This was something very strange I never heard of before from any retailer. I was working fine so this wasn't an issue, but I was puzzled to hear them say something about their replacement policy. Wow, watch out when you buy a product, you never know if it's new, used or repaired! I contacted customers service and they regurgitated their written policy of no returns past 14-days. I explained that I am a totally disabled veteran with limited income, plus my wife has been battling ovarian cancer that spread to her lungs and that she has been undergoing chemotherapy, plus she was hospitalized three days the week prior and two days this week due to the chemo treatments. I explained I believe they should be flexible and compassionate, use good will and good faith to accept our return because of these circumstances beyond our control. I asked them what is someone to do when they purchase an item, that's on sale, in advance of someone's birthday, Christmas, anniversary, wedding, etc., and it's past the 14-day return policy and they try to return it. After requesting to speak with a supervisor and explaining all this information and requesting they allow us to return the item, Best Buy stopped all communication with us! We haven't heard a word from them and we are now left high and dry with the Sony system we cannot use. They show total disregard for both my wife's health condition, my condition and limited income and lack of concern for the entire matter. They seem to be only concerned with the bottom line, greed and Money! I'm totally disgusted with their policies and business practices. They don't care about the customer, only the bottom line, lining their pockets with our hard earned money!
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