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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-08-18 00:00:00 (xsd:dateTime)
itemReviewed	Zen Culinary
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	As many others have commented recently, do not go on Monday for all you can eat sushi as the service and experience is a complete disaster to say the least. I had gone several times previously on other nights when there were no specials and had a great time, but they either simply no longer care or do not know how to operate on evenings they run specials. I told myself I was not going to write a negative review and simply contact them to voice my concerns, but after reaching out to them 3 days ago and getting no response I find myself even more disappointed. I reached out voicing my concerns and simply looking for an apology but their lack of guest service and desire to keep business is concerning. So long for all the recommendations and referrals I have previously given them. To sum up a horrible experience they quoted me an hour long wait when the restaurant was half full. I informed them I had made a reservation, which they then proceeded to seat us. After waiting a while for a server we got one and decided we were ready to order. We told him we were there for the all you can eat sushi and his immediate response was do not do it they are backed up and the wait will be over 40 minutes for each roll. He stated if we order an entree from the kitchen the wait would only be 5 minutes. I knew 5 minutes sounded fast, but I knew what he was getting at. We instead told him to give us a minute to discuss. I greatly appreciate his honesty and I know none of this was his fault, but that was disappointment that we came specifically for sushi and that was what was told to us. Okay fine so we both order a regular entree and decide to put the rest behind us. Server stops by to let us know the food will be out shortly and things are really looking up. I ordered the pineapple rice bowl which I have come to love and my girlfriend ordered the seabass. After about 25 - 30 minutes a gentlemen (presumed to be a manager) comes out with only the pineapple rice. He states they had issues cooking the seabass and did not feel comfortable serving it. He immediately informed us that he would be taking care of comping the pineapple rice and whatever new option my girlfriend wanted as making a new seabass was not an option. My girlfriend had originally debated between the seabass and the duck so she immediately responded back that she would have the duck. The gentlemen responded back as to appear like he did not even know duck medallions was on the menu. He asked if she wanted something besides that as well or to see a menu. At this point we simply ordered the salmon. Okay so now I am faced with my entree while I wait for my girlfriends entree to come out. We attempt to share the pineapple rice and needless to say the quality was far from what I remembered it the last time I had it. To start with the dish was served room temperature at best as if it has been sitting around for a long time. The taste was definitely off as well. When the salmon finally came out I was surprised to notice the skin still on it. No big deal as I have seen places do that, but what was concerning was the salmon was burnt on the outside and extra rare on the inside. I am assuming because they were rushing to get it out to her, but we would have gladly waited longer for something that was edible. Combined the two of us picked on whatever we could manage as we were hungry and that was it. Not sure if we would have vocalized out complaint on the salmon, but we never even got asked how the salmon was to really make such a decision. Overall a horrible and expensive night on what should have been a wonderful night out. I understand mistakes happen and issues arise but there was no sympathy the evening we were there. After reaching out to them via email and phone call I have not heard anything back from them. Again a simply apology and desire to show you care and want the business would be appreciated. They definitely opened well, but since then just declined.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Jon

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