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| - I'll tell ya what, I have eaten here a numerous amount of times in the past. The food is usually very good and the portion sizes are good as well. I got food Togo from Osaka today, I got chicken with mixed veggies and some egg drop soup. When I opened the soup it appeared as though there was some ground pepper in it, so I stirred it in and enjoyed. About halfway through my soup I saw said pepper again and it wasn't pepper at all, it was a BUG. A little winged bug with a few legs that could be seen. I have no idea what it is but appears to be a very small roach. I called to tell them that the soup had a bug of some sort in it, and the guy put me on "hold" to get a manager. Well, I could hear him explaining the situation to his manager and I could hear her laughing about it with him and then she picked up the phone and said, "you have question?". I told her about the bug and she told me to drive back up there and show her because they don't have bugs in their restaurant. I said I wasn't driving all the way back up there right now but if I could find time I would try to later (what a joke, I find a bug and I'm put on trial). She said, "so what you want me do about it?", and I said, "I really just wanted to let you know that you need to throw out your soup because it has bugs in it"' to which she again repeated that they, "no have bug in restaurant". I told her that I was sitting here looking at a BUG that came from THEIR soup, and she said to bring it up there. She did offer to credit me for the soup, and I told her I wasn't even worried about the money, that I just wanted them to know there was a bug and they should toss the soup and she, "ok tank you!" and hung up.............So if you like shoddy customer service and a little extra protein in your soup, eat at Osaka lake norman. If not, there are PLENTY of other nearby businesses that would appreciate your patronage more.
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