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  • *UPDATE* Just got word that one of the diners at our table got food poisoning and is sick AF today. She had the bacon-wrapped steak. One star for the experience, three stars for their attempt to make things right = two star average. Came here for a friend's bday on a Monday night. You'd figure that service would be a bit better on a day where the restaurant wasn't packed but that certainly was not the case. We were a table of ten on the second floor patio (at the insistence of the restaurant too- who said that we didn't need to make a reservation for a Monday night). Our server was very nice and prompt to update us and I'm sure very little of what happened was her fault. Several hiccups: - My French onion soup came out, and the bus boy said that the other one was "coming right out", which would imply that it was just waiting to be brought out. This was not the case and the bday girl had to ask when it was coming out, only to have it appear 15 minutes later. - The mains on the other side of the table appeared without steak knives. We had to prompt the server to bring them. - A burger and a steak collided into each other on the way to us, so they of course offered to put a new one on. The bday girl opted not to get her steak at all because we would have all been done eating already. The other girl who ordered the burger was offered a salad in the mean time as her burger was being re-made. Her salad never came out. Her burger came out maybe another 15 minutes later. - While the individuals who didn't have their food yet were starving, we had asked for more bread twice before it finally appeared. - I had ordered two apps instead of a main. My soup came out and my tuna tartare did not appear until around the time when the burger appeared (which was much later than the other mains re: kitchen collision). This was strange because tuna tartare does not even require cooking- you just assemble raw tuna and avocado and place a few chips on a dish. Another diner's garlic bread with cheese appeared at this time as well. - I'm not positive if the other end of the table had major issues either but it seemed like everything was fine. The manager came up to us and explained that it was the end of the night and people wanted to go home, and food items were being placed out on the counter but were not being bused in a timely manner. She apologized profusely and took care of all of the items on our bill that got messed up/never came. We also spoke to our server about the salad that never came out and apparently she handed it off to a bus person to bring to us and I don't know how it never made it to us. I've never considered The Keg to be a favourite, and after this experience I certainly don't have a better opinion of it now.
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