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| - I have used Safeway Home Grocery Delivery several times in the past year. Most of my experiences have been fine, with the correct groceries delivered within the correct window.
The trouble comes when something goes wrong. The customer service is awful. A simple "Hey my delivery was 2 1/2 hours late and three items were damaged" has turned into a two month argument over one of the items in my order. They said I didn't order, I said I did and showed them my email receipt. They said it wasn't the real receipt. I said I was certain that I had ordered and received the item, they said maybe I received it, but I wasn't charged for it. I asked for the their copy of the receipt, which clearly showed that I ordered, paid for, and received the item. When I pointed this out, there was no apology, they just switched to telling me I only had 48 hours to report damaged items, which of course I had done, it's just a month later now and we're still arguing about it.
All of the other experiences have been fine, and it's very convenient, but if something goes wrong, good luck getting it resolved.
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