My wife and I have been here 3 times now. It was my first Vietnamese cuisine experience. The first two times I had been there the meal I ordered was very good though the portions are definitely on the small side compare to the other Vietnamese restaurants I've now been to.
The pho is very lacking in the flavor department. The bowl is considerably smaller than any of the other restaurants we've visited in Cleveland and they give many less bean sprouts/basil.
The third time we went they had removed what I ordered from the menu, which wasn't a great surprise as it had only been on the in house menu and not on their take out menu since we had first visited (early 2014)
Restaurant has been nearly empty each time we visited, twice during dinner and once at lunch. Hard to get the attention of the hostess as she hasn't had many customers to take care of and hides behind the desk.
Tip: Their "hot" was underwhelming, the woman who seems to take all orders suggested I order "dragon hot" next time.
All in all, it's close to my work and if I needed a fix, I can get to it in a couple minutes, but have chosen not to go for the above reasons. I'll save my money for the weekend with my wife and go elsewhere.
Favorite Vietnamese restaurant in Cleveland is Tay Do, my wife likes Superior Pho similarly for the pho. Also tried Cuisine Du Cambodge and Thai Spice.