We were very unsure of the etiquette to use when we got there. There are two doors, two counters that appear to be where one should order, and no signs or hostess directing anyone where to begin. Walking up to the counter in plain view, it was tough to get attention, so I imagine it would have been even harder to get waited on if we took a seat first. The only available tables in the place were unbussed, so we had to wait about ten minutes for that. We weren't given a menu, weren't offered drinks with our order, and had to flag down servers twice to get a bill. There seemed to be a lot of hipster jerks hanging around eyeballing us, but that goes for any vegan place or sushi joint. So - the service was awwwful and the ordering procedure was confusing. Cupcakes were great, though! Go there for the food, but don't expect to be treated like a paying customer.