I've been going to this Kid to Kid location on and off for four years now. When I first started shopping here, it was a disastrous mess. The organization was terrible. I went in a few months ago and noticed a HUGE improvement. The shoe area was moved and very nicely organized and all of the clothing was nicely sorted. I thought the place must be under new management, until I had to interact with the staff. Just as rude as they've always been.
I went back again last week to sell some items and found that the staff was still rude. They were loudly talking bad about customers and they were even rude to each other.
I'll only come back here if I'm really in a pinch. The terrible reviews over the past years obviously haven't done much good.