I purchased the 3 hour Groupon with my sister. I called ahead and asked how everything worked. The person on the phone put me on hold while she transferred me to a "massage specialist.' She came back on the phone and told me they were all busy and told me that the groupon included whatever services I wanted for 3 hours. I only received a spray tan and and a 30 minute massage. The massage chair was not working properly. The tan and "massage" lasted 35 minutes. I was not offered any other services for my 3 hour groupon. When I demanded a refund for the facial serum they sold me (for $14 on top of the $50.00 Groupon) for the facial I never received, they told me there was no physical way to do a refund after consulting their manager on the phone. I asked them if I could get a credit toward merchandise, and they said no. I clarified that I could not get a refund, cash or credit, and couldn't get merchandise with the $14 from the previous transaction. At this point, I told them that the experience, was a crock of crap. I left, and told them they could keep their facial serum. Now I am out $64 dollars, $128 between my sister and I, and have not gotten a darn thing. I will not be returning to Planet Beach and I will advise all of my friends and family to avoid this place at all costs. Thank you very much for nothing!