I love the food but hate the service! It's been a year that I have been going to Feel Good Guru off and on, but after today I can tell you that the SLOW, TOTALLY UNAWARE or CONCERENED staff is not an anomaly, but a systemic management problem.
Three major problems:
There is no coherent ordering process or responsibility delegation of the 2 (sometimes 1, rarely 3) staff. It can take 10 minutes to be greeted. It's not clear where to line up when there are more than 3 people in line.
The staff can not handle a line up of more than 2 people. It is the most frustrating experience having worked in food service to see the staff UNABLE TO MULTI-TASK or delegate tasks between themselves.
The staff seem so unaware that people come into the store, wait 3 minutes, see the snail-pace of the operation, and leave (and there were only 3 of us in line). I've seen It this happen multiple times.
I think the reason the staff are detached from customer experience and moving so slowly is that they are all on juice detoxs, reached altered consciousness, and simply don't care.