It stinks that GameStop is trying to become a glorified pawn shop. It shows in the quality of their preowned items. I purchased two controllers thinking Gamestop would obviously be testing things out before trying to sell them, sent them to my nephew and when he opened them, two of the buttons literally wouldn't even work. As in they were completely stiff like someone superglued them. The fact that they didn't bother even pushing each button before trying to resell them is so sad. Do yourselves a favor and just shop online.