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  • I was scared but Jordan @ Geek squad was a savior! I purchased a new computer and printer up set up for my business at the end of August. I went with an all in one computer and was loving it for the first few days. Unfortunately for me, it started acting up pretty quickly. The final straw however, was when it started to continually "black screen" and lock me out.( Keep in mind, I used this PC only for work. No additional programs, porn searches or other risks and I had protection for the limited browsing I did do). I made an appointment with Geek squad and took it back to the store a little more than 4 months later. (Holiday seasons and maniacal kids kept me from bringing it sooner) I purchased the protection plan, as I do with most of the purchases I make at best buy and assumed since it was obviously a faulty machine they would replace it. They instead explained that computers will always be repaired not replaced under the plans. I was unaware since I was used to things being replaced under previous plans I had purchased (my fault for not reading the plan details). So I left my computer for repair, came back a few days later on a Saturday and picked up my repaired computer. Well, as luck would have it, on Monday when I went to log in for work, the computer black screened and locked me out, again. Back to Geek squad I went. Luckily Jordan the manager @geek squad helped me. He was very friendly and agreed that the device should not be doing the things it was doing. He made an exception and allowed me to exchange the computer for something different. I cannot tell you how much I appreciated this! I was already imagining myself having to drag in my kids / computer to Best Buy every few months for repair and having to work off of a laptop for weeks at a time!!! Jordan saved me from that nightmare and now I have a computer that I LOVE! I also have to compliment/thank the gentleman who helped me pick out my new computer, I believe his name was Aaron? tall, beard, brown hair. He was SO knowledgeable, friendly, funny and helped me pick out an AMAZING PC. Great choice!! Thanks for taking care of me guys! You kept this customer extremely happy!
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