I was a party of 4 on Friday evening 6-24. The food and drinks were delicious but the lack of service and recovery on part of leadership was poor.
1) we ordered the dinner for 2 (both couples)
2) 1 guest ordered dewars on the rocks of which the staff weren't sure if they had it nor what it was
3) Our bread plates were removed before we finished the bread and oil....never offered more
4) the bang bang never arrived until we asked about it as our main entrees were delivered (bang bang arrived mid main entree)
5) a watermelon martini was delivered to our table that we never ordered....the waiter cycle around the bar with drink in hand and redelivered it to the table next to us. Mind you the drink sat at our table for appx 5 minutes until the waiter could be flagged down
6) decaf coffee was ordered and never delivered
7) we ordered per the dinner for 2 strawberry cheesecake and instead strawberry shortcake was delivered. This was most disappointing as the waiter read the desert order back to the table....only after the we asked to we a desert menu (a menu was never delivered)
8) the bill was inadequately split (needed correction)
I've been here before and truly enjoyed the experience with my friends. Madison has many many good restaurants to eat at....we will think thrice before attending this bonefish. Bonefish compensated the experience by offering free bang bang on he next visit and 1 free entree. Bonefish could learn from the recovery process of Biaggi's.