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  • I booked appointments for my husband and I online, super easy. We arrived a few minutes before our appointment and were told we were actually late because we had to complete paperwork and if we would have called to schedule our appointments we would have known that....it's hard for me to put into words how rude the tech was throughout the entire process. At one point before we saw the doctor I asked my husband if he wanted to leave because of how she treated us. She said things like, "take a clipboard and go sit by the wall" and "go sit down and someone will help you"...just a total lack of respect. The same tech performed my first three small tests, she literally said 5 words throughout, didn't explain anything and was agitated throughout. After my exam I asked which lenses I could look at, she seriously said, "well you can look at whatever you want" and then went back and sat down. She never approached us again. I am beyond thankful to Diedra (sp?) and Kellie. I think Diedra saw how I was treated and came over and offered to unlock the frames I wanted to see. Diedra's selection of frames for myself and my husband were spot on, she was beyond amazing. Kellie processed our paperwork and had us ready to go within a few minutes. We spent over $600.00 today in the store, on top of what insurance will pay- we both bought 2 pairs of glasses and contacts! This is business that would have been lost if Diedra hadn't stepped in. I fully understand people have bad days however no one deserves to be on the receiving end of that. We thanked Diedra at the end and shared we were ready to walk out before she came over. I'm not encouraging anyone to not visit this business or stay away, instead I strongly encourage management to increase training and manage staff accordingly. * I have the techs name however have chosen to protect her privacy and hope she has better days before she costs this location serious business.
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