Pros: I thought this was just the cutest little shop. Nicole did the best she could with taking the first step in transitioning my hair from red to blonde without much breakage. She also gave a great haircut and I'm very pleased with the shape.
Cons: She was rather rough with my head and hair, whether that be with her nails or with the comb she was working with. Maybe I'm just a sensitive scalp, but I've never had an issue with yanking or scratching in any other hair appointment I've been to. The main bummer is that my sweater got a good deal of bleach on the back of it- I'm not sure how, since I was wearing a cape and a towel around my neck. I've never had bleach or dye get on my clothes in an appointment before, but this sweater is unfortunately a goner.