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  • Stopped in with my son for a quick lunch and witnessed first hand some of the worst conditions I've ever seen in a restaurant. Dirty floors, counters, & tables. Seriously looked like no one had cleaned in months. Watched a couple get seated and no one every went back to wait on them. Contacted corporate about the filthy conditions and was told that all areas had been detailed in the past few days and that these areas were clearly overlooked. I was asked to inform a manager the next time so they resolve the matter quickly. Oh o.k. sure. Sorry but I totally disagree with his reply to my complaint. So I'm going to insult the manager on duty by telling them the restaurant is filthy. No. that's not my job. My job as the customer is to stop in, relax and eat in a safe clean establishment. It is the job of the manager or district manager to make sure their staff is producing under Steak 'n. Shake corporate guidelines.
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