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  • Ordered through rapid pick up, which was supposed to be ready at 2:09. When we get there, (at about 2:15) our order isn't in the shelf, and the man working informed us it would be ready soon. Then, after a few minutes, they call us back up and tell us the bread choices for the sandwiches we chose were not available and what we wanted instead. Instead of calling us with the phone number provided, they waited until we were there to let us know and prepare our food. We ended up having to wait until 2:34 for our food, where our side bread was sloppily thrown into our bag. I'm not sure what the point of rapid pick up is when it isn't ready 5-10 minutes, but instead almost 30. I could have just ordered the food there, or went through the drive thru, and it would have been faster. I will not be returning to this Panera location.
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