We went on a Saturday night before a concert. They were busy, but we only waited a half hour. Hostesses and all wait staff were very nice. My chocolate frappe (it's Boston lingo for a milkshake) was very, very good and nice and thick. My husband and I both had the OFD and tater tots. The burgers were good and the tater tots were perfect-crispy not a bit soggy. The lack of a fifth star is because you really can only get your burger one way-medium. My medium rare was not, but it wasn't a deal breaker by any means. Is it the best burger in Cleveland? Sorry, no. Flipside, Heck's and B Spot are all better. I do recommend the different sauces that Paul has created. They are interesting and enhance the food.