Customer service is terrible. I purchased about $11,000 worth of furniture from them. Had an issue with one section of fabric not sewn correctly on a chaise section of a very large sectional sofa. A replacement was sent, in a box. When I contacted the store to make arrangements for them to come and replace the cover (6' chaise, unable to do so myself), I was told no. Followed it up with a letter and photos to their 'corporate' office and never heard anything. I will never purchase anything from them again. When you 'think' you're purchasing really good furniture, you assume you're also getting the best in customer service. NOT SO. My friends who have followed this problem with me, will never purchase anything from them....