They're great with my dog. Unfortunately they are too far to take my dog to since I moved, but she used to sing to him while she was grooming and I was always happy with the Caesar cut that she gave him. They also have a great little variety of products in-store that you can browse through, and they order products for you if they don't have the size in stock. If you're running late to pick up your pet, they have a dog sitting area they your puppy can wait in as opposed to a crate. I would recommend them to anyone looking for a good groomer and friendly service.
EDIT: I'm going there despite the distance. Can't find another groomer that I like as much after trying around. She's great.