Horrid! I don't know if she was new but my stylist Sara turned my hair orange. She then toned me three times and it still didn't help. I went back the next day, and she did put in more highlights to try and fix the orange and it's ok for now, but I won't be going back. Plus they charged me $158 for highlights and orange color, not including a cut... that's a bit steep for surprise, especially since it was such a bad job.