I was really hesitant to come here because of the negative reviews but after four hours of inconsolable crying I decided to make the drive from centennial hills. I am so thankful that this place was open! We walked in, filled out the required paperwork for first time patients and waited maybe 5 minutes. We were called back by the nurse who was amazing with my one year old, he was able to take her vitals painlessly and then he escorted us back to the exam room, shortly after the doctor came in. She was very patient with my squirmy baby, listened to what I had to say and quickly diagnosed an ear infection. On the check in paperwork I had listed a pharmacy, she called it in and I was able to pick it up on my drive back. So seamless! Granted, I was the first of three patients to arrive around the same time so I am sure that cut down on my wait time, but by the time I got out to the waiting room the all of the other kids had already been called back. This place is a godsend for parents not wanting to pay a pricy copay for the emergency room when it isn't a true emergency. I would definitely recommend!