Bagels might be good but customer service really stinks. I felt more yelled at then served. The menu and ordering system is confusing. They are also cash only which takes them down a notch in this day and age.
As a former east coaster, the bagel was good but not NY sublime which the other five star reviews seem to suggest. Four stars for the bagel, minus one for the lack of customer service, confusing menu, and lack of payment options.