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  • They have 21 reviews and 12 are of the 1-star variety. It's not a coincidence or shock. Absolutely the worst service ever. I've had the unfortunate experience in dealing with 2 different receptionists and 3 different plumbers. I was also referred by my home warranty thieves American Home Shield just like many others. Both receptionists were rude as heck and couldn't be bothered to be polite. They made it seem like a gigantic hassle to even have to answer the phone let alone answer questions or make an appointment. I have been placed on an outrageously long hold each and every time I've called. We're talking between 8-14 minutes each time, not 1-2 minutes. Also, the call service they use is equally rude. They turn on their call forwarding at 4:30pm even though they're "open" until 5pm. Worst service ever. I could look past the horrible customer service if the job was at least done correctly and professionally. Alas, it was not. First plumber came out because my tank leaked and I needed a new one, at the time it was an emergency and I didn't question all the permits and new codes and straps that were "necessary" and ended up paying $400+ even though the tank was fixed under warranty. Second time was months later when I wasn't getting enough hot water. A 50gal tank should last 33+ minutes with 1.5gpm water rate but I was only getting 10-12 minutes. Second plumber showed up looking homeless and without the ability to take a hot shower himself, he had only been doing on the job training for a year and after 3 hours of investigating, he was convinced the problem was the gas control valve. $250 later, that wasn't actually the problem. Had him come out for another 3 hour investigation to which he couldn't diagnose the problem, but just threw his arms up and said it must be the tank that needs replacing. Next day, third and different plumber comes out, doesn't think the tank is the problem, investigates for 1.5 hours, can't figure it out, I urge him to just replace the tank, finally he does. That still doesn't fix my problem. So, now I've spent who know how many of my own precious hours and almost $1,000 to get 10-12 minutes of warm water all while dealing with horrendous customer service and inept "professionals." Thanks Union Plumbing. I hope you're not in business much longer.
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