I had just started leaving a TERRIBLE review reminding myself that the last time I was here I waited in the Drive-thru for 20 MINUTES!! People were honking their horns. It was RIDICULOUS! But, alas, the 2nd car in front of me FINALLY left the window, the car in front of me got their stuff and pulled off. When I approached the window, the young gal was very sincere when she looked at me and said, 'I'm so sorry for your wait. Would you like a free cinnamon twist for the inconvenience?'. I couldn't leave a 1 Star after that.
This seems to be a consistent problem at this location. WHY??? Can the employee NOT ask the person at the window to pull ahead and someone will bring their order out to them if that particular order is holding things up??
SERIOUSLY, find a solution!! Staff is always pleasant, food is good and fresh, but after a long day at work, sometimes we just want to pick up something quick, eat it and relax.