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  • I was scheduled with ACE thru American Home Shield and after reading the reviews on here I was extremely hesitant about letting them come to my home. I even called AHS and asked for another repair company based on the reviews. They said no. Anyway, I had to wait a week for a service tech, not their fault, they were booked. The tech came to my house at the scheduled day and time. My washer had been leaking for two years, AHS had sent SEARS out three separate times to service it. I had to pay the copay three separate times. The last time SEARS was here their tech told me"All washers leak". My washer is on the third floor of a townhouse with my dining room directly below it. I have a pan that it sits in to catch water if it did leak. For two years I cleaned the water out of the pan with towels. Finally it filled the pan to the top. I called the warranty company again. They sent ACE out. The tech took the back off, told me to start it and within two minutes found the leak. The drain hose from the pump to the drain hose had a split at an elbow in the line. The part got ordered, ACE came back out and had my washer back to like new in about an hour. Three separate times with SEARS over a two year period, it still leaked, I paid three separate times for them to fix it. ACE came out and diagnosed it within five minutes and fixed it within an hour. For the first time in two years my washer does not leak!!! I would use these guys again in a HEARTBEAT!!!! Prompt to the appointment, down to earth, knowledgeable, and friendly! Great Job ACE! Thank you.
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