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| - Dr. Ryan was a very competent and friendly. I have no complaints what so ever with that part of my visit.
The problems began after that. The woman who helped me (she also picked out my gorgeous eyewear) on the day of my appointment advised that my insurance did not cover the "professional component" of my contact lens fitting. I was being charged $125 for that. The eyeglass exam was covered with a $10 copay. This seemed excessive. Really excessive. I asked this woman "Doesn't my insurance cover both contacts and eyeglasses"? She stated "No". "One or the other AND that my eyeglass benefit was BETTER than the contact lens benefit". In this moment, I knew something was wrong. I offered to check the benefit myself, but she insisted "No, I can do that". When it was all said and done, I paid half of my balance, which included the charge for $125.
I eventually called my insurance carrier who confirmed that I did have coverage for BOTH. That's right folks, I have a benefit for eyewear AND contacts. So, when I go to pick up my stuff, I ask to speak to someone about this.
Karina very loudly doubted this, interrupted me and spoke over me, rolled her eyes and then called my carrier for all to hear. Not at all discrete. She then returns and confirms what I already knew and says "Typically, no one has coverage for both...." I do not know, for the life of me, why she was even arguing with me to begin with. I am the customer and I was not irate. But I was put off by her behavior and it was written all over my face...which donned a perfect pair of glasses.
The biggest issue is that I asked the question initially and I was lied to. How could you know which benefit was better if you didn't bother to check. Clearly, it would have been better to be ethical. Instead she opted to lie and then OVER CHARGE me.
I believe that I got a good exam from the Dr. I believe that he can charge whatever he wants for his services. This bad experience could have been avoided if these two women were not so busy fleecing me. Or at least TRYING to.
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