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  • As big fans of Brat Haus, we were extremely disappointed with the experience at Smokehaus. We were initially seated at a table but asked to move to another table in order to be closer to a TV with the NBA game on. The gentleman that had seated us acted as though we had inconvenienced him and mumbled to follow him. We asked him to repeat himself and he said "Get. Your. Menus. And. Follow. Me." as if we didn't understand English. We ordered our food pretty quickly, a decent sampling of the meats on the menu as well as a few appetizers. We waited 30 minutes for our appetizers, and we finished eating them before they came back with the side plates for us to use. I will say that we were happy with our apps; the ABT sausage/jalapenos were good, and the corn muffins were good, as well. At the 45 minute mark, our server came to apologize for the wait on the food. It finally arrived around 50 minutes, lukewarm, and sans one person's order, which hadn't even been made. The meats, which we assumed would be the showcase, were not great. The pulled pork, which has been "smoked for 18 hours" certainly wasn't falling apart like you might have expected, nor did it have any kind of discernible flavor. The tri tip was chewy and flavorless. We requested some salt and some BBQ sauce (the meat platters are served naked) to try to help out; they certainly weren't pulling it off on their own. As for sides, we were equally disappointed. The chips they include with the sandwiches are just Ruffles upended on the plate. The regular cole slaw was completely flavorless. The bleu cheese kale slaw didn't even feel like a slaw, really... just some raw kale with cheese crumbles on top. Small details that are taken for granted in most restaurants were overlooked: our waters weren't refilled until I asked, we weren't offered additional drinks when the first round was finished, we were barely checked in on, etc. A manager came by to ask about our food and when we gave them some unfavorable feedback, he downplayed our concerns instead of taking them seriously. While I understand that they are only on their fifth day of being open, maybe they should have taken a bit more time to figure things out before opening. If you want good BBQ in Old Town, you'd be better off at Bootlegger's or Bandera.
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