WORST CUSTOMER SERVICE EVER!!! Tons of fools walking around and smiling at you and no one can actually help. I walked in hoping to get a new battery for my iPod since it no longer will hold a charge. I'm thinking, "no big deal, it's a battery." Ahhh apparently it is a big deal. In fact it's such a big deal that I needed an appointment. I'm standing right there in the store and they turn me away. I need to go online and make an appointment. NO they can't just make me one while I'm standing there right in the f*cking store. Really they expect me to go home, go online, make an appointment, and drive all the way back to the store? REALLY!!! What kind of business pulls this kind of shit? WTF is up with this place? I have never heard of a place so casually turn away a paying customer. Screw you apple store and your stupid useless employees who would rather follow your policies than give anyone basic customer service.