| rev:text
| - Our prior HOAs were amazing, this company, the exact opposite.
Our community switched HOAs at the end of last year while my family and I were on vacation. We came home to a letter with a very unorthodox method of setting up our payments, so I talked to a neighbor to figure it out, followed the instructions, and set the payments up.
I wanted to make sure that I had set everything up correctly and ask if I'd missed any payments, so I reached out to Brown using the email and phone number provided for contact. I heard nothing from them for over a week, so I reached out again, still no response. In the beginning of the next month, my payment went through as planned. I assumed from no reply and my payment going though that everything was OK. It was definitely not OK.
Months went by, I called in to ask other HOA questions and make a request to have something fixed (which I received very slow replies and NOTHING WAS FIXED; they were actually about to cite me for an issue that a landscaper they'd contracted caused and admitted to, so I had to pay and fix it all on my own to avoid a citation), I was never told once that I had missed payments or anything was awry.
About half a year later of paying my HOA fee on-time every month, I'm being notified that a lien is about to be put on my home. Imagine my bewilderment!
I called in to figure out what was going on and why such a drastic measure was going to be taken with this being the first time I've ever heard of any issue. They told me notices had been sent in the mail, but I'd never received them. I asked why I wasn't notified electronically (the current year being 2018 and all), told when I called in to talk to employees, or ever contacted back when I initially emailed and called- they had no answers. Their only answer for the mixup was that the appointed-by-them point of contact had been fired- which is definitely my fault for not knowing, right?
I asked how we could meet in the middle and make recompense since I took initiative to reach out IN THE VERY BEGINNING and they were at fault. No apologies came from or blame assigned to Brown Community Management, it was all on me to pay everything back- they said there was nothing they could do to help. I simply had to pay up. Great customer service, right?
I was directed to accountant who broke down what I owed and helped me understand the things I had to pay back. We went back and forth for about a week, but I set up a plan to repay it all, and emailed that to her. I asked her to confirm that it had been set up, since the lack of confirmation was what caused this in the first place, and waited. I heard nothing for a week, so I emailed her again to express my disappointment since I had a deadline to meet so a lien wasn't put on my home. To my surprised, I got an automated email saying that the accountant had been fired as well! Yet again, I was up a river without a paddle. I would have never known if I HADN'T REACHED OUT AGAIN. This company, goodness...
I contacted the person the automated email told me to, told them that I was now really upset, especially since I've had to do all the work/reaching out, and asked to talk to a competent employee to solve this conundrum once and for all. I finally reached them, was given no help to set up the repayments (some were pending), but set it all up so I'd be done.
Just a few days ago, I was contacted by a different accountant (finally, they reached out to me before I had to be the one to check in), but the news was I had to pay them more money. I was confused, the exact amount specified by the other accountant was no longer the correct amount. I asked for this new amount to be broken down multiple times, but was never given a written response, I just had a ledger sent to me over and over.
After more nonsense, and a month's-worth of debating, I'm paying a higher amount back than what was stipulated.
I AM SO UPSET that I'm willing to write this novel; it says a lot about this terrible organization. If you're into terrible service and incompetent employees, Brown is the group for you.
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