On a 5 degree February night, we got into our freezing room. The heater was luke warm at best. The manager assured us the room would warm up after 20 minutes. It didn't. He brought a space heater, possibly from the WWII era, and warned us not to fall asleep with it on the carpeted floor (yikes!). We huddled around it for 45 minutes with winter hat and gloves on and the room still wasn't warm. He explained that it was "cold inside because it was cold outside". I argued that's why "inside" was invented! We asked for our money back. He came back to our room, this time suspiciously without his winter hat, coat, and in his socks claiming it felt warm to him. He offered us a different room, but its heater was just as not-warm.
He finally agreed to give us a FULL refund but insisted he couldn't run the refund until morning. We stopped by the next evening after the refund had not shown up. In the office, what had absolutely no heat on, he produced a receipt proving he did the refund, but then we noticed it was $7 short. He justified this because he gets charged by the credit card company to run the card and the refund. We argued to have the full refund he agreed to. He said we were difficult customers.
He finally agreed to refund our remaining $7 but then it took another 10 minutes to get him to put in writing. He never refunded it.