I avoid this exact location like Ebola. The food quality is subpar, and waiting is almost always a pain in the ass. My biggest problem is the employees. As mentioned in previous reviews is the really poor customer service. It's abysmal. So is employee professionalism. Employees act like they really don't give a shit. If you come close to closing time, you can bet being exposed to the loudest, most obnoxious crew ever. It really doesn't help that whoever appears to be the unapproachable bitchy manager is totally ok with this nonsense and is just as loud and obnoxious communicating to her 10 employees running around, chatting with each other, refilling drinks at the drink dispenser- all with a line of 10 customers. On a weekday afternoon, expect the line to move very slowly as only 1 person is capable of taking you down the whole line while everyone else just stands around and talks obnoxiously loud. The management/leadership here is a fucking joke, and it clearly reflects in the employees. I now go out of my way to the Rocky River location - despite a long drive and long wait the food quality has mostly always been spot on, as well as customer service.